At Belle Vue Dental Practice, we are committed to providing high-quality dental care and a positive experience for all our patients.
If you are unhappy with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and fairly.

 

1. How to raise a concern or complaint

Most concerns can be resolved quickly by speaking to a member of our team at the practice. We always aim to listen and resolve issues as early as possible.

If you would prefer to make a formal complaint, this can be done:

• Verbally, in person or by telephone

• In writing, by email or letter

Contact email: info@bellevuedentalpractice.co.uk

Please include:

• Your name and contact details

• A brief description of your concern

• Relevant dates or appointments (if applicable)

 

2. What happens next

We will:

• Acknowledge your complaint promptly

• Investigate the matter thoroughly and fairly

• Keep you informed of progress where appropriate

We aim to provide a full written response within a reasonable timeframe, usually within 10 working days.
If the investigation takes longer, we will let you know and explain why.

 

3. Our commitment to openness

We follow a duty of candour, meaning we are open and honest if something goes wrong with your care.

Where appropriate, we will:

• Offer an explanation

• Apologise if we have fallen short

• Explain any actions taken to prevent a recurrence

Raising a concern will not affect your future care in any way.

 

4. If you are not satisfied with our response

If you remain unhappy after receiving our response, you may escalate your complaint to an external body for independent review.

For private dental treatment in England, you may contact:

Dental Complaints Service (DCS)
Website: www.dentalcomplaints.org.uk
Telephone: 020 8253 0800

The Dental Complaints Service provides free, impartial help to resolve complaints about private dental care.

 

5. General Dental Council (GDC)

If your complaint relates to a dental professional’s fitness to practise, you may contact:

General Dental Council (GDC)
Website: www.gdc-uk.org
Telephone: 020 7167 6000

The GDC does not resolve individual complaints but can take action where patient safety or professional standards are a concern.

 

6. Confidentiality

All complaints are handled sensitively and confidentially. Information is shared only where necessary to investigate and respond appropriately.

 

7. Learning and improvement

We value feedback and use complaints as an opportunity to:

• Review our services

• Improve patient experience

• Maintain high standards of care

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We are committed to providing high-quality services and value all feedback from our service users. If you are unhappy with any aspect of our service, we encourage you to let us know.

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